I’m so very angry!!! Let me explain why. Today I’m to twitter and @Mwirigi tweet that Yu(cellular network here in Kenya) data had now increased to sh10/mb. I was naawwwww!!!! Really? Why would they do that!? So I called customer care to find out if things had changed and was informed by a very nice lady that nothing had changed and things were still at sh3/mb. So I heaved a sigh of relief and went about my business.
But some time around midday my phone begins to have connection probelm and I check my credit and it’s at 0.01 I check my data usage and its at 5mb, exactly. So I’m like WTF!!!!! I call customer care and some dude, he’d better thank God I didn’t get his name, rudely informs me that data has been at sh10 since April then hangs up! I know!!! I hadn’t even finished talking to him!
So here is what I draw from this. Yu has raised their internet connection rates. At sh10/mb they’re the most expensive in the country! At this rate I should just go back to Safaricom!!! And they also have the slowest connection in the country! I mean that thing crawls!!!! Slowly! So the only thing they had going for them was cost and they’ve gone and lost that! Nkt! Second why wasn’t I informed of this revision upwards, it is after all the main thing I use them for! And they should know that! This means they’ve been stealing from me since April!! WTF!!! That’s 3 months!! 3 months!!! And I’m a really heavy data user! I should sue!!! Also their customer care sucks!! The second person was positively rude! For a company that is trying to gain market share in an extremely competitive market they can’t afford to be rude to one of the most loyal customers and *free* brand ambassadors(me that is).
Anyway this is the end of me and Yu. I’m going back to Zain! At least they’re about to launch 3G services soon and even now speeds are decent enough for mobile browsing. In fact I’m so pissed with Yu in calling them to give them a proper piece of my mind!!! I swear!!! NKT! FUCK! Idiots!!! Anyways let me try calm down. Peace!